Case Aide - Child and Family Services

Company Name:
State of Nebraska
Job Title: Case Aide - Child and Family Services
Closing Date/Time: Mon. 10/06/14 11:59 PM Central Time
Salary: $11.17/Hour
Location: Fremont, Nebraska
Department: Health & Human Services Department
Requisition #: 201403863
Position #: 25435207
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Description Benefits Supplemental Questions
Department of Health & Human Services-Fremont-Omaha, NE
Work Schedule: 8am-5pm Mon-Fri
Examples of Work:
This is a supportive services assignment with a casework unit. Duties include providing paraprofessional/clerical support for casework staff via computer systems inquiry and input, preparing and sending appointment and related letters, assisting casework staff with researching specific situations/circumstances, maintaining Excel spreadsheets as to caseload distributions and other information, processing incoming and outgoing unit mail, handling records transfer, ordering office supplies, basic maintenance of office equipment (replacing toner, paper, etc.), and receptionist coverage. Will assist with filing and client records maintenance, and may arrange for and/or provide transportation for state wards/clients. Related duties as assigned.
Qualifications / Requirements:
REQUIREMENTS: Coursework/training or experience in public contact, customer service, working in a human services setting,using computer systems or office applications or performing office/secretarial support functions.
PREFERRED: Experience in Microsoft Word, Outlook and NFOCUS; internal and external customer service experience.
OTHER: Valid Drivers license or the ability to provide independent authorized transportation. Must be flexible in adjusting to changing work needs including last minute travel and non-predictable schedule.
Knowledge, Skills and Abilities:
Must be highly organized, detail oriented and able to perform repetitive work in a high-volume, fast paced work environment. Knowledge of general office practices and procedures; computer office applications, systems and programs. Ability to: communicate with clients/applicants; maintain records and files;operate computers, multi line telephones and other office equipment; interact appropriately with persons of diverse backgrounds and socio-economic levels to establish working relationships and respond to client needs; learn human services practices and procedures; perform tasks in a fast paced environment. The State of Nebraska does provide Veteran's Preference.

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