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Social Service Worker/Trainee - Economic Assistance

Company Name:
State of Nebraska
Job Title: Social Service Worker/Trainee - Economic Assistance
Closing Date/Time: Fri. 02/06/15 11:59 PM Central Time
Salary: $13.88/Hour
Job Type: PERM FULL TIME
Location: Fremont, Nebraska
Department: Health & Human Services Department
Requisition #: 201500167
Position #: NSASSWT0115
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Description Benefits Supplemental Questions
Social Services Worker/Trainee is the first step on a path to Help People Build Better Lives in Nebraska.
Examples of Work:
This position is the first step to qualify for advancement to a Social Service Worker in a Customer Service Center environment. Your day would involve telephone interviews with people of varied socio-economic levels to gather financial and demographic information. Through the interview process you would assess client situations and make referral for community resources and services; verify client information using computer databases; document client contacts; accurately process assigned work within established timelines and prepare correspondence.
Hours: 9-6, Monday - Friday.
Qualifications / Requirements:
REQUIREMENTS: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services OR a combination of education and experience in any of the above areas.
PREFERRED: Experience in a call center or contact center setting. Other: Applicants selected for further consideration will need to complete an online assessment to determine their suitability to work in a call center environment. Those applicants who receive an acceptable score on the assessment will be contacted for an interview.
Knowledge, Skills and Abilities:
Customer focus, eager to learn, good listening skills, trustworthy, timely decision making, priority setting, ability to operate a computer for looking up and keyboarding of customer information utilizing multiple computer applications.

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